Refunds

You have 14 days from buying to change your mind, for any reason or none, as long as you have not started the course. Say so in an email and the full amount goes back.

You do not have to explain why, and being asked to is not a condition of getting it.

Access starts the moment it is granted, which is what you asked for when you bought. At that point you agreed to a sentence saying so: I want access straight away, and I understand that starting now ends my 14 day right to cancel.

So a course you have begun is not refundable on a change of mind. That is the trade for getting it immediately instead of waiting two weeks, and it is the only reason this policy has a limit at all.

Everything below still applies, and none of it depends on whether you have started.

Full refund, always, in these cases:

• You paid and access was never granted.
• You were charged twice for the same course.
• A fault on our side stops you using what you paid for, and it is not fixed within 5 working days of you reporting it.
• The course you were sold is materially not the course described on the page you bought it from.

Video that will not play on a device the platform supports is a fault, not a preference. Tell Aarham what you are using and he will either fix it or refund you.

• A course you have watched and simply did not get on with. It is teaching, not a subscription, and there is a free demo on the landing page precisely so you can hear him teach before paying.
• An exam result. Nobody can sell you one and nobody is refunding one.
• An account closed for sharing a login or copying lessons. That is set out in the terms.
• Time lost to your own internet connection, your own device, or a university network that blocks video.

Courses are sold whole and refunded whole. If something has gone wrong badly enough that a partial refund is the fair answer, ask. Aarham would rather settle it than argue about it, and he has the discretion to do so.

Email hello@medwithaarham.com from the address you bought with, and say what happened. That is the whole process. There is no form.

• He replies within 5 working days.
• An approved refund is sent within 14 days of being approved.
• It goes back the way it came: to the account that paid, in euro.
• Your access to that course ends when the refund is sent.

If your bank charged you to send the payment, that charge is theirs and cannot be refunded from here.

Say so, in the same thread. If it still is not resolved, a consumer in the EU can take it to the European Commission's online dispute resolution platform, or to the conciliation body for your county in Hungary. Nothing on this page removes any right you have under the law where you live.

The rest of what you agreed to is on the terms of sale.